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STUDENT FAQ

When will my order be ready?

Allow 24 hours for processing. This applies to all orders including Next Day and 2nd Day UPS. Items not in stock will be placed on backorder and processed as they become available. Items that are placed on backorder will not be charged to your account until the items become available.

Selecting "New Preferred" or "Used Preferred" is the best way to ensure you get your book. If used books are ordered and are not available new books will be substituted and vice-versa (a price increase or decrease may incur). If "New Only" or "Used Only" is selected and we do not have your selection in stock, that line must be cancelled from your order.

Pricing is subject to change without notice. All totals are calculated using new prices, as we cannot guarantee the availability of used books. Pricing changes often occur daily. We make every effort to ensure the accuracy of the pricing on this web site.

All orders designated "pick up at store" need to be picked up at the KSU Bookstore within two weeks from the date of the order.

You MUST be a KSU student to rent a textbook. Please include your KSU ID number in your order.

Textbook orders that are left past the two week period will be re-shelved.

Financial aid orders must be placed no later than 48 business hours prior to the last day that financial aid is available in the bookstore. Please see the calendar for details. All financial aid orders or back-orders not filled by the last day of financial aid funds availability will be cancelled as funds will be removed from all student accounts in the bookstore according to KSU policy.

No returns or exchanges will be granted without the customer's original receipt.

How do I access my booklist?

Log into Owl Express, click the Student Services tab, then click "KSU Bookstore." Select your term and click "Submit"

(Owl Express link: https://owlexpress.kennesaw.edu/prodban/twbkwbis.P_WWWLogin)

PICKING UP IN MARIETTA? Owl Express will take you directly to the Kennesaw campus store. To pick up your books in Marietta, ORDER HERE

(http://mariettabookstore.kennesaw.edu/SelectTermDept.aspx)

Can I use Financial Aid?

Financial Aid availability. If you do not have financial aid posted to the bookstore when your order is processed, your order will be canceled. Once your funds become available you will be able to place a new order.

All financial aid orders or back-orders not filled by the last day of financial aid funds availability will be cancelled as funds will be removed from all student accounts in the bookstore. It is suggested you place your order 48 hours prior to the deadline to give our staff time to process your order before funds are removed.

How can I save money on course materials?

  • USED BOOKS: Save 25% or more if you can tolerate some slight wear and highlighting on the page. And, at the end of the semester, sell your unwanted textbooks back to recover some of your investment.
  • RENT BOOKS: Save up to 70% over new! Don't forget to return books you rent at the end of the semester to avoid paying full new book replacement fees.
  • eBOOKS: Save up to 30% over new! This is a great option if you use an iPad or eReader.

Shop early. Students should shop early as soon as possible in order to beat the beginning-of-semester rush. The sooner you shop, the more options you have, particularly with used books.

Take advantage of Free Shipping. We offer free UPS Ground shipping in August and January.

Be cautious when purchasing course materials online from outside/unknown sources. Items might not arrive on time, be the wrong edition, or not include required access codes. KSU’s University Stores guarantee the correct title and edition chosen by your instructor. Don’t forget to factor in shipping expenses, and check refund and return policies. If it’s the wrong edition, you may have to pay to send it back and/or not receive a full refund.

Know the refund policy, especially deadlines. If you drop a class or if the professor decides not to use the required course materials, you want to get it back to the store on time so you can get your money back.

Don’t write in or unwrap course materials until you’re certain you’ll be keeping them. Most sellers won’t give full credit for course materials that have been marked or opened.

Become a fan of our store! Follow us on Facebook, Twitter and Instagram. We offer great sales and advance notice of money-saving specials and events to followers.

Keep receipts. We require them for returns. Also, textbook receipts are helpful during tax season when filing for the American Opportunity Tax Credit. For details on how to apply for the credit, go to www.textbookaid.org.

Sell your books back at the end of the semester. We buy back books everyday but you’ll get the most back around finals time. Want to see an estimate? Use our buyback tool and see what your book could be worth. Remember, prices change constantly.

If you have questions, ask. We have course material experts on campus. They are there to help you find the materials you need – at the best price – to support your academic success.

Shipping Options

UPS Ground - $7.50 plus $1.50 per item.

UPS 2nd Day - $12.00 plus $1.50 per item.

UPS Next Day Air - $27.00 plus $1.50 per item.

Rental Program

There are hundreds of titles available. The available books will change based on course demands every semester. Save up to 67% off the new book price by renting!

In the store, look for the "For Rent" tag on the shelf, take that book to the register, and ask to rent it. On the website, if a rental is available it will be listed below the new and used purchase options.

You can pay for rentals with cash, credit, debit, gift card, check, and financial aid. In-store and online, you will be required to complete a rental agreement. Be sure to return your rental books by the due date at the end of the semester. Late and non-returned books may result in charges to your student account including the replacement cost of the book and late fees.

Return Policy

REMEMBER ALL RETURNS MUST BE ACCOMPANIED BY A RECEIPT.

The Store Manager reserves the right to determine merchandise returnability and salability.

The OwlTEC store manager reserves the right to determine whether or not a given product sold at OwlTEC is eligible for return. This decision overrides any OwlTEC return policy.

Course Materials: Non-Summer Sessions
All textbook refunds/returns must be accompanied by an original receipt. New and Used Textbooks purchased or rented for Fall and Spring Semesters are refundable on a determined date. This date will be determined well in advance of the selling season for each semester and will be posted throughout the store, on the store website, and a copy of the return policy will be stapled to each customer's receipt. Textbooks rented after the initial refund date are not returnable for a refund and will instead be treated as "rental returns." Books purchased after this date will be refundable for one business day until a determined "mid-term" date. After the pre-determined "mid-term" date, all course materials purchases are final. Please contact the bookstore for return dates each semester.

- Books must be in their original condition and original packaging as when they were purchased.
- If a book has been marked, highlighted, or damaged, a refund may not be given.
- Books purchased with shrink-wrap must remain wrapped.
- Opened Access codes are not returnable.
- Digital course materials are not returnable if activated.
- Books purchased online must be postmarked prior to the return deadline and we highly recommend returns be shipped in a traceable manner (UPS/Fedex/Traceable USPS). The Bookstore is not responsible for lost items shipped as returns to the Bookstore. Please contact us to arrange a rental book return.

Course Materials: Summer Sessions
All Maymester and Minimester course materials are not returnable one business day after purchase. During the summer semester, course materials are returnable for three (3) days from the day of your first class. All other conditional terms (receipt, condition) apply.

General Merchandise
Clothing, gifts, general books, and supplies are returnable within 30 days of purchase with a valid KSU Bookstore receipt. Merchandise must be returned in original condition with tags attached.
Non-Returnable Merchandise
The following items are non-returnable: Sale-Priced Items, Test and Study Aids; including outlines and problem solvers, Custom Published Textbook Packages that have been opened, Personal Items such as food, medications, sundries, Special Orders, Calculators, Merchandise not in original condition or packaging, and merchandise without a receipt.

OwlTEC
Click here for the OwlTEC Purchase Policy.

Online Orders
All merchandise ordered from the University Stores website should be brought to the Order Pick Up window located on the first floor of the bookstore for returns or refunds.

If you need to exchange or return an item that was shipped to you, you may also bring the merchandise ordered from the website to the Order Pick Up window located on the first floor of the bookstore for returns or refunds. If you prefer to ship your items back to the store, please contact us at books@kennesaw.edu to arrange your return.

Customer must adhere to return dates, conditions and have a receipt as stated above.

Refund Methods
Credit Card purchases will be refunded to the same credit card used for the original transaction. You must have the credit card with you as we do not have access to this information. You do not need the credit card for returns and refunds made through the web order department. Financial Aid purchases will be credited to your Financial Aid account

What are the online order terms and conditions?

Allow 24 hours for processing. This applies to all orders including Next Day and 2nd Day UPS. Items not in stock will be placed on backorder and processed as they become available. Items that are placed on backorder will not be charged to your account until the items become available.

Selecting "New Preferred" or "Used Preferred" is the best way to ensure you get your book. If used books are ordered and are not available new books will be substituted and vice-versa (a price increase or decrease may incur). If "New Only" or "Used Only" is selected and we do not have your selection in stock, that line must be cancelled from your order. Pricing is subject to change without notice. All totals are calculated using new prices, as we cannot guarantee the availability of used books.

Pricing changes often occur daily. We make every effort to ensure the accuracy of the pricing on this web site.

All orders designated "pick up at store" need to be picked up at the KSU Bookstore within two weeks from the date of the order.

You MUST be a KSU student to rent a textbook. Please include your KSU ID number in your order.

Textbook orders that are left past the two week period will be re-shelved.

Financial aid orders must be placed no later than 48 business hours prior to the last day that financial aid is available in the bookstore. Please see the calendar for details. All financial aid orders or back-orders not filled by the last day of financial aid funds availability will be cancelled as funds will be removed from all student accounts in the bookstore according to KSU policy.

No returns or exchanges will be granted without the customer's original receipt.

Why does it ask for a shipping address if I want to pick up at the store?

In order to better serve our customers, we keep an address on file in case you are unable to pick up your order. This way, we are able to ship your order to you.

What is this pending charge on my credit card?

Pending and temporary charges. Some financial institutions show authorization holds or pending charges. These requests aren't actual charges and disappear after your purchase clears.

Multiple purchases shown as one transaction. Multiple purchases might be grouped into a single transaction on your credit or debit card statement a few days after the purchases are made. You might not receive a separate receipt for each purchase.

What about textbook rentals?

How to activate my eBook?

Coming Soon

Why shop with University Stores?

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