How do I track the status of my order?

To determine the status of your order, log into "My Account" and click "Track Orders." This will display your order history and the current status of any active orders. You can also contact us via email at onlineorders@kennesaw.edu or call 470-578-6261. Please have your order number available for reference.

When will my order be ready?

Allow 24-48 hours for processing. This applies to all orders including Next Day and 2nd Day UPS Shipping. During peak periods (the first 7 – 10 days of the semester), it may take longer for your order to process due to the volume of orders being fulfilled.

If your item is in stock, you will be charged and receive an email notifying you that your order has shipped or is ready for pickup at the bookstore.

Textbook orders that are left past the two-week period will be re-shelved.

Why is my order on backorder?

Items not in stock will be placed on backorder and processed as they become available. Items that are placed on backorder will not be charged to your account until the items become available.

Please contact us by emailing onlineorders@kennesaw.edu for specifics about the status of your order.

Why was my order canceled?

Orders are sometimes canceled due to selecting "new only" or "used only" condition for your course materials. Your order may be canceled by the bookstore when there is no available inventory in your chosen condition. If your order is canceled, you will need to place a new order to purchase the book in whatever condition available, and not select "new only" or "used only."

Orders are also canceled if the payment method you entered at checkout does not match your credit card, causing it to be declined. If this happens to you, please email onlineorders@kennesaw.edu.

How can I cancel my order?

You can only cancel or modify online orders that are still in a "New" status. If the order status is "New," click on the order number and cancel or make changes to your order. If the order shows any status besides "New," contact the bookstore:

Email: onlineorders@kennesaw.edu

Phone: 470-578-6261

When contacting the bookstore, please have your order number available for reference.

Can I add additional course materials to a pending order?

You can only modify an online order when it is still in a "New" status. If the order shows any status besides "New," contact the bookstore:

Email: onlineorders@kennesaw.edu

Phone: 470-578-6261

When contacting the bookstore, please have your order number available for reference.

While checking out, you are asked to answer, "In the event the instructor changes the materials for your course, how would you like us to update your order?" If you select "Add all Materials," your order will automatically update.

What can I do if an item is missing from my order?

Please contact the bookstore as soon as possible if you find anything is missing or incorrect with your order:

Email: onlineorders@kennesaw.edu

Phone: 470-578-6261

Please have your order number and the item number available for reference.

How can I access my booklist?

Log in to Owl Express, click the Student Services tab, then click "KSU Bookstore." Select your term and click "Submit."

What can I do if my eBook access code is not working or is missing?

Contact the bookstore at 470-578-6261. Please have your web order number available for reference so we can locate your order.

If your eBook is not working, please contact the technical support listed on your access code first.

How can I access my booklist?

Log in to Owl Express, click the Student Services tab, then click "KSU Bookstore." Select your term and click "Submit."

Can I use Financial Aid?

Yes, you can use financial aid on bookstore orders. However, if you do not have financial aid posted to the bookstore when your order is processed, your order will be canceled. Once your funds become available, you will be able to place a new order.

Financial aid orders must be placed no later than 48 business hours prior to the last day that financial aid is available in the bookstore.

All financial aid orders not filled by the last day of financial aid funds availability will be canceled as funds will be removed from all student accounts in the bookstore.

How can I save money on course materials?

Here are some textbook options to help you save money:

Used Books: Save 25% or more if you can tolerate some slight wear and highlighting on the page. And, at the end of the semester, sell your unwanted textbooks back to recover some of your investment.

eBooks: Save up to 30% over new textbooks! Ebooks are the best option when using an iPad or eReader.

There are other ways you can shop for course materials economically:

Shop early. Students should shop early as soon as possible in order to beat the beginning-of-semester rush. The sooner you shop, the more options you have, particularly with used books.

Avoid purchasing from outside/unknown sources. Items might not arrive on time, be the wrong edition, or not include required access codes. KSU’s University Stores guarantee the correct title and edition chosen by your instructor. Don’t forget to factor in shipping expenses, and check refund and return policies. If it’s the wrong edition, you may have to pay to send it back and/or not receive a full refund.

Know the refund policy and deadlines. If you drop a class or if the professor decides not to use the required course materials, you can return it to the store during Buyback to receive a full refund.

Don’t write in or unwrap course materials until you’re certain you’ll be keeping them. Most sellers won’t give full credit for course materials that have been marked or opened.

Keep your receipts. We require them for returns. Also, textbook receipts are helpful during tax season when filing for the American Opportunity Tax Credit.

Sell your books back at the end of the semester. We buy back books every day, but you'll get the most back around finals time. Want to see an estimate? Use our Buyback tooland see what your book could be worth. Remember, prices change constantly.

If you have questions, ask. We have course material experts on campus. They are there to help you find the materials you need, at the best price, to support your academic success.

Why is there a pending charge on my credit card?

Some financial institutions show authorization holds or pending charges. These requests aren't actual charges and disappear after your purchase clears.

What are my shipping options?

Our regular shipping options include:

UPS Ground | $7.50 plus $1.50 per item

UPS 2nd Day | $12 plus $1.50 per item

UPS Next Day Air | $27 plus $1.50 per item

What are the shipping times for non-textbook merchandise?

Below are the regular shipping options:

General: While we cannot guarantee shipping times, our experience is that most in-state orders will arrive within 1 – 3 days, once shipped, via regular ground service. Next Day and 2nd Day orders will be shipped as such once the order is filled (not always the day the order is placed, especially during peak times).

Standard Shipping Times: Aside from peak Back-To-School times in August and January, most in-stock orders typically ship within 24-48 hours Monday – Friday (UPS, USPS, etc. do not pick up orders from us on weekends).

Holiday Schedule, Closings, etc.: Because we are a University entity, we operate on the same holiday closure and inclement weather closure schedule as the university. All order fulfillment and shipping operations generally cease during these closures, and which can delay orders.

The Christmas Holiday break and Spring Break are the two periods most likely to impact processing and delivery of orders. Check our website for updates regarding periods that our order fulfillment operations shut down for known periods of time. Unexpected closures due to weather will impact operations for the duration of the campus-wide closure.

How can I change my shipping address?

Ship-Out Orders: At this time, changes cannot be made to the shipping address once an order has been placed. This is primarily for security reasons as the Bill To address and the Ship To address are tied to one another at the time the order is placed.

Pick Up In Store Orders: If you selected the "Pick Up In-Store" option, you can not request a different pick-up location than the one chosen at the time your order was placed. To make changes, contact us by email at onlineorders@kennesaw.edu or call 470-578-6261.

Please be aware that any such change can result in a delay in your order being available for pickup if it has to be moved from one location to another.

Why do I have to provide a shipping address if I want to pick up at the store?

In order to better serve our customers, we keep an address on file in case you are unable to pick up your order. This also allows us to ship your order to you if needed.

What is your return policy?

All returns must be accompanied by a receipt. The Store Manager reserves the right to determine merchandise returnability and salability.

Additional Return Policy information can be found here.

What are the online order terms and conditions?

You must be a KSU student to rent a textbook. Please include your KSU ID number in your order and allow 24-48 hours for processing. This applies to all orders including Next Day and 2nd Day UPS. Items not in stock will be placed on backorder and processed as they become available. Items that are placed on backorder will not be charged to your account until the items become available.

Selecting "New Preferred" or "Used Preferred" is the best way to ensure you get your book. If used books are ordered and are not available new books will be substituted and vice-versa (a price increase or decrease may incur). If "New Only" or "Used Only" is selected and we do not have your selection in stock, that line must be canceled from your order. Pricing is subject to change without notice. All totals are calculated using new prices, as we cannot guarantee the availability of used books.

Pricing changes often occur daily. We make every effort to ensure the accuracy of the pricing on this web site. All orders designated "pick up at store" need to be picked up at the KSU Bookstore within two weeks from the date of the order.

Textbook orders that are left past the two-week period will be re-shelved.

Financial aid orders must be placed no later than 48 business hours prior to the last day that financial aid is available in the bookstore. Please see the calendar for details. All financial aid orders or back-orders not filled by the last day of financial aid funds availability will be canceled as funds will be removed from all student accounts in the bookstore according to KSU policy.

No returns or exchanges will be granted without the customer's original receipt.

How do I make sure I have the correct tassel for graduation?

The cap and gown sets come standard with the black tassel. Should your status change, your black tassel will be exchanged for a gold one by the Registrar’s Office on the day of graduation.

While this is not handled by the bookstore, we do sell additional black tassels in the event that yours is lost or misplaced.

What size gown do I need to order?

The size gown you order is primarily based on your height.

If you have questions or concerns about your gown size, visit the KSU Bookstore. We have one of each size gown available for you to try on to help you decide which size is your best fit.

How do I know what color hood to order?

Hoods vary in color based on your degree. When ordering your graduation apparel online, you will select your hood from a drop-down menu. The drop-down menu indicates the specialty/hood color combination for your reference.