Return and Exchange Policy

REMEMBER:

  • ALL RETURNS MUST BE ACCOMPANIED BY A RECEIPT.
  • The Store Manager reserves the right to determine merchandise returnability and ability to resell.
  • The OwlTEC store manager reserves the right to determine whether or not a given product sold at OwlTEC is eligible for return. This decision overrides any OwlTEC return policy.

Course Materials

Course Material final refund dates will vary depending on the session, typically 2 weeks from the first day of class. Please see signage in store and online for specific dates each semester for course material refunds.

Books must be in their original condition and original packaging as when they were purchased.

If a book has been marked, highlighted, or damaged, a refund may not be given.

Books purchased with shrink-wrap must remain wrapped

Opened Access codes are not returnable.

Digital course materials are not returnable if activated.

Note: Textbook rentals remain the property of KSU Bookstores, Do not sell your rental books or loan them to other students. Failure to return textbook rentals in a timely manner will result in the replacement fee being charged to your student account.

Course Materials: Summer Sessions

All Maymester and Minimester course materials are not returnable one business day after purchase. During the summer semester, course materials are returnable for three (3) days from the day of your first class. All other conditional terms (receipt, condition) apply.

General Merchandise

Clothing, gifts, general books, and supplies are returnable within 30 days of purchase with a valid KSU Bookstore receipt. Merchandise must be returned in original condition with tags attached.

Non-Returnable Merchandise

The following items are non-returnable: Sale-Priced Items, Test and Study Aids; including outlines and problem solvers, Custom Published Textbook Packages that have been opened, Personal Items such as food, medications, sundries, Special Orders, Calculators, Merchandise not in original condition or packaging, and merchandise without a receipt.

OwlTec

Merchandise may be returned or exchanged within fourteen (14) days of purchase if it is unopened and accompanied by a receipt. Unopened, special-order items are subject to a 20% restocking fee if not defective.

Defective Apple® products may be exchanged within 30 days of purchase with a verified Apple®/Support Case Number and confirmation of defective on arrival (DOA) status. After 30 days, defective issues may be repaired under and AppleCare agreement by Apple® or an Apple Authorized Service Provider. OwlTEC must be contacted to assist with acquiring a case number.

Defective Dell® products may be exchanged if inoperable upon first use. OwlTEC must be contacted within seven (7) days of purchase.

Calculators are only returnable if they are unopened or are defective and must be accompanied by a receipt.

Non-returnable items include:

  • Gift cards
  • Opened in-ear headphones and earbuds
  • Clearance items

Online Ordering

All merchandise ordered from the KSU Bookstore website should be brought to the front counter at the KSU Bookstore for returns or refunds.

If you need to exchange or return an item that was shipped to you, you may also bring the merchandise ordered from the website to the Order Pick Up window located on the first floor of the bookstore for returns or refunds. If you prefer to ship your items back to the store, please contact us at books@kennesaw.edu to arrange your return.

Customers must adhere to return dates, conditions and have a receipt as stated above.

Refund Methods

Credit Card purchases will be refunded to the same credit card used for the original transaction. You must have the credit card with you as we do not have access to this information. You do not need the credit card for returns and refunds made through the web order department. Financial Aid purchases will be credited to your Financial Aid account.